Industry
Retail and E-commerce
Unifying commerce data and automating operations so retailers can move at the pace their channels demand.
The landscape
Sector overview
Retail and e-commerce businesses sell across stores, marketplaces, quick-commerce platforms and their own digital channels, often on thin margins and volatile demand. Each channel brings its own data, settlement cycle and operational exceptions, and the commerce technology stack — point of sale, order management, e-commerce platforms, payments, loyalty — tends to grow faster than anyone integrates it. Across markets, the retailers that perform well are those that see inventory, sales and cash accurately across all of it.
Challenges we commonly see
- Sales, inventory and pricing data fragmented across stores, marketplaces and direct-to-consumer platforms
- Manual reconciliation of marketplace settlements, payment-gateway fees, commissions and returns
- Stockouts and overstocks caused by weak demand visibility across channels
- A sprawl of commerce SaaS tools connected by exports, spreadsheets and re-keying
- Returns and refunds processing that consumes disproportionate back-office effort
- Customer data held across systems while privacy and consent obligations tighten in most markets
- Reporting cycles too slow for daily merchandising and pricing decisions
How we help
Relevant capabilities
Data, Analytics & BI
Build reliable data foundations and turn information into confident business decisions with analytics and BI.
Explore capabilityAutomation & Integration
Eliminate repetitive work and connect systems with RPA, workflow automation, APIs and enterprise integration.
Explore capabilitySystems & Technology
Select, implement, build and support the enterprise systems and bespoke applications your business runs on.
Explore capabilityProcess Transformation
Review, redesign and standardise business processes so they run better, cost less and scale with the organisation.
Explore capabilityArtificial Intelligence
Adopt AI where it creates measurable value — practically, responsibly and at a pace your organisation can absorb.
Explore capabilityManaged Services
Applications, infrastructure and business operations run for you — with clear SLAs, transparent reporting and predictable costs.
Explore capabilityWhere value sits
Transformation opportunities
- A unified commerce data platform consolidating sales, inventory, returns and settlements
- Automated marketplace settlement and payment-gateway reconciliation
- Integrated order-to-fulfilment workflows across warehouses, stores and partners
- Bespoke middleware and integrations where packaged connectors between commerce systems do not exist
- Structured demand planning and replenishment processes
- Infrastructure management and readiness reviews ahead of peak trading periods
- Information-security reviews covering customer and payment data across the commerce stack
Data & AI
Data and AI use cases
Demand forecasting to support buying and replenishment decisions
Assortment and basket analytics for range and space decisions
Pricing and promotion effectiveness analysis across channels
Product catalogue enrichment and de-duplication at scale
Customer segmentation for retention and repeat-purchase programmes
Returns-pattern analysis to identify process and quality issues
In practice
How we typically help
For retailers, we typically begin by consolidating sales, inventory, returns and settlement data from stores, marketplaces and direct-to-consumer platforms into a single analytics layer. We connect point-of-sale systems, e-commerce platforms and marketplace feeds — building bespoke integrations where packaged connectors do not exist — then automate the reconciliation of settlements, commissions and returns that most teams still work through manually. On that foundation we build daily trading dashboards so merchandising, pricing and finance decisions rest on the same numbers. We can also manage the underlying infrastructure through peak trading periods and review the security of customer and payment data as the estate grows.
Facing these challenges in your organisation?
Tell us where your operations stand today and we’ll walk you through how we would approach it.