Process Review & Re-engineering
Most departments run on habits, not process. Finance, procurement and operations each evolve their own steps, file names and review standards, so quality tracks whoever happened to do the work. PASDACS maps the current state of each function, baselines the effort, removes the duplication and standardises what remains - SOPs, checklists, templates and maker-checker controls your team actually follows. We build the right process before anything is automated, because automating a broken process only makes the mess faster.
Services
What this capability covers
Review & Baseline
- Function walkthroughs - finance, accounts payable and receivable, procurement, logistics, compliance
- Effort and volume baselining
- Root-cause analysis of rework, delays and repeated follow-ups
Standardise
- SOPs and checklists per process
- Document and file-naming standards
- Standard templates and computations
Review Controls
- Maker-checker review gates
- Turnaround targets and service levels
- Control and risk review
Customer & Vendor-facing Process
- Onboarding standards - customers, vendors, employees
- Document collection process
- Order-to-cash and procure-to-pay workflow
Operating Model
- Review and approval model
- Allocation and escalation rules
- Month-end close and peak-season planning
Measure & Improve
- Turnaround, rework and completeness KPIs
- Quarterly review rhythm
- Continuous improvement backlog
How we deliver
Our approach
Discover
Leadership interviews and workflow walkthroughs. Volumes, effort, risk and systems captured - the baseline is set before anything is promised.
Diagnose
Find the waste, the single-person dependencies and the control gaps, quantified against the baseline.
Redesign
Future-state workflow, roles, controls and exception handling - agreed in writing with the people who run the work today.
Standardise
SOPs, checklists, templates and maker-checker gates produced and adopted, not filed away.
Adopt
Training with the people who run the work today, so the standard becomes the easiest path to follow.
Measure
Turnaround, rework and completeness tracked against the baseline, so improvement is a number, not an impression.
What you receive
Typical engagement deliverables
- Process maps per function
- SOP and checklist library
- Template and naming standards
- Maker-checker control matrix
- Effort and turnaround baseline
- Prioritised improvement roadmap
Ecosystem
Technology & platform ecosystem
Platforms and tools we typically work with in this capability area.
- Process mapping and documentation tools
- SharePoint, Power Apps and checklist workflow tools
- Your existing business systems - ERP, accounting, procurement and operations software
Solutions
Related solutions
Workflow, Approvals & Portals
Tasks routed by rule instead of by manager, with review queues, evidence links and one secure channel for customers and vendors.
See the solutionDocument Collection & Intake
The checklist goes out on schedule, chases itself, files what arrives, and shows one number per counterparty: percentage complete.
See the solutionCompliance Calendar & Tracker
Every statutory obligation with an owner, a due date, a status and its evidence - nothing depends on remembering.
See the solutionDiscuss Process with our team
Tell us where your organisation is today and we will walk you through how an engagement typically starts.