Managed & Business Services
Transformation does not end at go-live. PASDACS runs the systems, platforms and business operations that organisations depend on every day — application support, cloud and on-premise infrastructure management, and shared services for finance, HR and procurement. Clear SLAs, transparent reporting and a continuous improvement mindset keep services reliable and costs predictable.
Services
What this capability covers
Application & Platform Support
- Application support
- ERP support
- Data platform support
- BI report support
- RPA bot support
Infrastructure Management
- Cloud and on-premise infrastructure operations
- Monitoring and alerting
- Patching and lifecycle management
- Backup and recovery readiness
- Endpoint and device management
- Cloud cost review and optimisation
IT Operations & Support
- Help desk services
- Incident and problem management
- System administration
- Database administration
- Network support
- Annual Maintenance Contracts
- Hardware sourcing and support
- Cybersecurity coordination
Business Process & Shared Services
- Shared services
- Finance operations support
- HR operations support
- Procurement operations support
- Customer support operations
- Back-office support
Service Governance & Delivery
- Service management
- SLA management
- Vendor management
- Business continuity support
- Continuous improvement
- Managed delivery teams
How we deliver
Our approach
Transition
Take over services through structured knowledge transfer and documented runbooks.
Stabilise
Bring incidents, backlogs and service levels under control in the first weeks.
Operate
Run day-to-day services against agreed SLAs with transparent monthly reporting.
Improve
Reduce recurring incidents and manual effort through root-cause fixes and automation.
Scale
Flex teams and services up or down as business demand changes.
What you receive
Typical engagement deliverables
- Service catalogue and SLA definitions
- Transition and knowledge transfer plan
- Operational runbooks
- Monthly service performance reports
- Incident and problem management reports
- Monitoring and alerting coverage report
- Patching, backup and lifecycle management calendar
- Cloud cost review and optimisation recommendations
- Continuous improvement register
- Governance and review cadence
Ecosystem
Technology & platform ecosystem
Platforms and tools we typically work with in this capability area.
- Enterprise ITSM and service desk platforms
- Monitoring and observability tools
- Major cloud platforms
- Endpoint management tools
- Backup and recovery tools
- Cloud cost management tools
Solutions
Related solutions
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See the solutionShared Services and GCC
Set up and scale shared services or a Global Capability Centre in India — end-to-end support for global organisations, from business case to steady-state operations.
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See the solutionDiscuss Managed Services with our team
Tell us where you are today and we will walk you through how an engagement typically starts.