Cloud Maintenance & Support
Your firm's cloud workspace, email, backups and access - set up right, watched, patched and supported, at a predictable monthly cost.
Why it matters
The business challenge
Client files sit across personal drives, local disks and inboxes. Logins are shared, nobody revokes access when someone leaves, and the backup has never been restore-tested. Renewals lapse silently until something stops working, and when email breaks in a filing week, there is nobody to call.
You might recognise this
- Client files spread across personal drives, local disks and email.
- Shared logins, and no revocation when a person leaves.
- A backup that exists on faith: no restore has ever been rehearsed.
- Licences and renewals lapsing silently until something breaks.
- No one to call when email or the drive fails in a filing week.
- Nobody can say who has access to which client's files.
The solution
How PASDACS helps
PASDACS sets the firm's cloud foundation up properly - one structured workspace with naming standards, role-based access, multi-factor authentication, retention and a joiner-leaver process, then runs it: monitoring, patching, licence and renewal management, backups with rehearsed restores, and a support desk with agreed response times. Security and privacy are engineered in, to the standard client confidentiality demands, at a predictable monthly cost a practice can budget.
Services included
- Secure cloud workspace setup - structure, naming, retention
- Identity and access: MFA, role-based access, joiner-leaver process
- Managed backup with scheduled restore drills
- Patching, updates and monitoring
- Licence and renewal management - nothing lapses silently
- Email and domain administration
- Support desk with agreed response times
- Quarterly security, privacy and cost review
How we deliver
Delivery approach
Assess & baseline
Where the firm's files, logins and backups actually are today, with every gap listed by severity. Milestone: findings the partners can act on, in plain language.
Harden access
Multi-factor authentication, role-based access and a joiner-leaver process in force. Milestone: shared logins retired, access matching engagement teams.
Structure & migrate
One workspace, one naming standard, client files moved in with retention set. Milestone: the firm's files in one governed place.
Prove the backup
A full restore rehearsed and documented, then scheduled as a standing drill. Milestone: a tested restore, not an assumed one.
Operate
Monitoring, patching, renewals and the support desk with agreed response times, at a fixed monthly cost. Benefit: no silent lapses, and a number to call.
Quarterly review
Security posture, spend and capacity reviewed each quarter in plain language. Benefit: confidentiality the firm can evidence to any client who asks.
Tooling
Technology ecosystem
- Cloud workspace and email platforms
- Backup and recovery tooling with restore verification
- Identity, endpoint and access management
Outcomes
What you can expect
- One secure place for the firm's files, with access that matches roles
- A backup proven by rehearsed restores, not assumed
- Renewals and licences that never lapse silently
- A number to call - with a response time attached
- A predictable monthly cost instead of surprise emergencies
Related
Explore further
Related capabilities
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Read insightRecognise this in your practice?
Talk to us about where you are today - a pilot on this workflow has a defined scope, a measured baseline and success criteria you agree to before we start.