Managed Technology Services

Keep applications, infrastructure, and platforms running reliably with accountable, SLA-driven support.

Why it matters

The business challenge

As the technology estate grows, keeping it healthy consumes more of the team's attention: incidents interrupt projects, monitoring is patchy, and support depends on whoever happens to know the system. Internal teams end up firefighting instead of improving, while vendors are managed reactively. The business needs dependable operations without building large internal support teams.

You might recognise this

Recurring incidents are patched repeatedly because root causes are never resolved.
Systems fail before anyone notices — users report outages first.
Support knowledge is undocumented and concentrated in one or two people.
AMC renewals, patches, and upgrades are tracked informally and often slip.
Skilled internal staff spend their time on tickets instead of improvement work.

The solution

How PASDACS helps

PASDACS takes accountable ownership of defined scopes — applications, ERP, cloud and on-premise infrastructure, data platforms, BI reports, and RPA bots — under clear SLAs. We establish monitoring and incident management so issues are caught early, run structured problem management to eliminate repeat incidents, keep patching, backups, AMCs, and vendors managed proactively, review cloud costs and security posture periodically, and report service performance transparently. Continuous improvement is built into the contract, not left to goodwill.

Services included

Application and ERP support under defined SLAs
Cloud and on-premise infrastructure management
Network, endpoint, and device support
Help desk services and incident management
Monitoring, alerting, and proactive issue prevention
Patching, lifecycle management, and backup and recovery readiness
Cloud operations, system administration, and cloud cost review
Database administration and data platform support
BI report and RPA bot support
Annual Maintenance Contracts and hardware sourcing support
Periodic security posture and configuration reviews
Vendor management and cybersecurity coordination
Service management, SLA reporting, and continuous improvement

How we deliver

Delivery approach

Assess and scope

Review the estate, define support scope and SLAs, and agree the service and escalation model.

Transition

Take over support with structured knowledge transfer, documentation, and a shadowing period.

Stabilise

Establish monitoring, resolve the incident backlog, and remove the most frequent root causes.

Run

Deliver steady-state support against SLAs with transparent monthly service reporting.

Improve

Reduce incident volumes and costs each quarter through problem management and automation.

Tooling

Technology ecosystem

Enterprise ITSM platforms
Monitoring and observability tools
Major cloud platforms
Remote monitoring and management tools

Outcomes

What you can expect

Fewer recurring incidents through root-cause elimination
Issues detected by monitoring before users are affected
Predictable support costs with transparent SLA reporting
AMCs, patches, and upgrades managed proactively on schedule
Internal teams freed from firefighting to focus on improvement

Related capabilities

Managed Services

Applications, infrastructure and business operations run for you — with clear SLAs, transparent reporting and predictable costs.

Explore capability

Systems & Technology

Select, implement, build and support the enterprise systems and bespoke applications your business runs on.