Shared Services and GCC

Set up and scale shared services or a Global Capability Centre in India — end-to-end support for global organisations, from business case to steady-state operations.

Why it matters

The business challenge

Global organisations want the cost, talent, and scale advantages of shared services or a Global Capability Centre in India, but setup involves many moving parts: entity and regulatory coordination, location and talent strategy, technology environments, process transition, and governance. Done piecemeal, timelines slip and the centre struggles to earn the confidence of the businesses it serves.

You might recognise this

The GCC or shared services business case exists, but there is no executable setup plan.
Support functions are duplicated across countries and business units at high cost.
Process knowledge sits with individuals, making transition to a centre feel risky.
Earlier offshoring attempts struggled with quality, attrition, or governance.
Leadership lacks a trusted partner on the ground in India to coordinate setup end to end.

The solution

How PASDACS helps

PASDACS supports the full journey: business case and location assessment, entity setup coordination, office and technology environment establishment, talent strategy and recruitment support, process transition with structured knowledge transfer, and the governance and service management that make the centre accountable. Based in Bengaluru, we coordinate specialised legal, tax, and regulatory matters with qualified partners where required, and can support ongoing operations once the centre is live.

Services included

GCC strategy, business case, and location assessment
Entity setup and regulatory coordination with qualified partners
Operating model, governance, and service catalogue design
Office, infrastructure, and technology environment setup
Talent strategy and recruitment support
Process transition planning and knowledge transfer
Finance, HR, and procurement process setup for the centre
Centre of excellence setup and capability scaling
Ongoing GCC operations and managed support

How we deliver

Delivery approach

Define

Shape the business case, scope of work to move, location choice, and target operating model.

Establish

Coordinate entity setup, office and infrastructure, technology environments, and initial hiring.

Transition

Move processes in planned waves with documented knowledge transfer, parallel runs, and quality gates.

Stabilise

Run to agreed SLAs with close governance, issue resolution, and continuous communication with stakeholders.

Scale

Expand scope, build centres of excellence, and mature the centre from delivery arm to capability hub.

Tooling

Technology ecosystem

Enterprise service management platforms
Enterprise collaboration platforms
Enterprise workflow platforms
Leading HRMS platforms

Outcomes

What you can expect

An operational centre in India delivered against a clear, staged plan
Meaningful cost efficiency versus current delivery locations
Documented processes and knowledge transfer that reduce key-person risk
Service levels governed through defined SLAs and review cadences
A scalable platform for adding functions and capabilities over time

Facing this challenge in your organisation?

Talk to us about where you are today and what a practical first step could look like.

Talk to our team View all solutions